How Subscriptions Work

A subscription is a recurring order that you can easily set up on our website. This service ensures that the products you include in your repeat delivery are automatically charged to your credit card, dispatched, and delivered to you at a frequency of your choice. Subscription deliveries are perfect for those who don’t want to run out of their favourite products and want the convenience of having them delivered regularly without needing to reorder each time.

Please note, not all products are available on subscription. If a product is eligible for repeat delivery, it will be displayed on the product page, under the purchase options.

Simply select either "Subscribe" or ‘One Time Purchase’ before adding each product to your cart. Only products chosen with "Subscribe" will be included in your repeat delivery.

Subscribing to a product doesn’t require you to create an account. After your purchase, you’ll receive an email with a link to your subscription portal. We recommend saving this email or bookmarking the link for easy access. For more convenient management of your subscriptions, you may find it helpful to create an account on our website but it's not necessary.

Start shopping as usual, then when you find a product you'd like to subscribe to, simply select the "Subscribe" option. From there, you can choose your preferred delivery frequency before adding it to your cart.

Yes, you can choose a delivery interval for each individual product as you add it to your cart. This allows you to set a unique delivery frequency for each product, depending on how quickly or slowly you use it.

Yes, you can change the delivery frequency for any product at any time through your subscription portal, up to 24 hours before the next dispatch.

There is no minimum order requirement for subscriptions - you can subscribe to just one product or multiple. However, to qualify for free delivery, your order needs to be over $99.00 NZD.

Absolutely! You can pause, skip, reschedule, cancel or reactivate any repeat delivery products at any time, up to 24 hours before they are dispatched. Simply visit the subscription portal through your customer account or use the link in your subscription email. You can find our subscription policy here.

Yes. You’ll be able to see cancelled repeat deliveries on your subscription portal and
reactivate them at any time!

Simply log in to your subscription portal through our website or your subscription email and update your email address and/or delivery details.

When you set up your first subscription delivery, you’ll receive a confirmation email that contains a “link” to your subscription portal. Save the email or bookmark the portal, then log in to make any changes. You’ll also be able to manage your repeat deliveries by logging into your account on our website.

Absolutely! You’ll receive an email 7 days before your repeat delivery is dispatched. If you're happy with the order, no action is needed. However, if you'd like to change, skip, reschedule or cancel the order, you can do so up to 24 hours before it's dispatched. You are also welcome to ring our customer services team to help.

It doesn't happen often, but if you find your favourite product at a better price during one of our sales, feel free to take advantage of it! You can log into your subscription portal to skip or reschedule your next delivery. Just remember, sales are typically available only for a limited time only, so be sure to get in quick.