Refund policy

100% MONEY BACK GUARANTEE

Not satisfied? Return all bottles within 30 days - including the opened one, for a full refund.

Quick Refund Policy Summary

Refund window: 30 days from order date
Change of mind: Item must be unopened and unused in original packaging
Faulty items: Eligible for refund, exchange, or store credit
Allergy returns: Must be less than 20% used
Incorrect or damaged items: Contact us within 7 days of delivery
Refund amount: Product price refunded less shipping costs
Contact: Freephone NZ only 0800 370 999 or 09 4442321

Our Refund Policy in One Sentence

We offer refunds, exchanges, or store credit within 30 days of your order date, provided the product meets the conditions outlined below.

Change of Mind Returns

If you change your mind about a product:

You must contact us within 30 days of your order date.
The item must be unopened and unused.
The item must be returned in its original packaging.

Once received and inspected, we will issue a refund (less shipping costs), exchange, or store credit.

Faulty Items

If your product is faulty:

Contact us with a detailed description of the fault.
Please provide a photo if possible.
Do not dispose of the item until we have reviewed your claim.

Faulty items are eligible for a refund, exchange, or store credit once assessed.

Allergy Returns

If you experience an allergic reaction:

Discontinue use immediately.
Take a photo of the reaction.
Contact us as soon as possible.

To qualify:

The product must be less than 20% used when returned.

Once received, we will assess and process your refund, exchange, or store credit.

Incorrect Item or Damaged on Arrival

If you receive:

The wrong item, or
A product damaged during delivery

You must contact us within 7 days of delivery.

Please:

Take a clear photo of the issue.
Do not dispose of the item until we have spoken with you.

We will arrange an appropriate resolution.

How to Return a Product

Before returning any item, please contact us:

Freephone: NZ only 0800 370 999 or 09 444-2321 or email enquiry@abeeco.com

Returns Address (Postal Returns Only):

Abeeco Ltd – Returns Team
PO Box 38
Red Beach
Auckland 0945
New Zealand

Please include a covering letter with:

Your name
Your address
Your contact email and phone number

You may also drop returns directly to:

8/44 Silverdale Street
Silverdale
Auckland 0932
New Zealand

Refund Processing Time

Once we receive your returned item:

We will inspect it.
Approved refunds are processed promptly.
Refunds are issued less any shipping costs.

Processing times may vary depending on your payment provider but approx 7 days.

Frequently Asked Questions

How long do I have to request a refund?

You have 30 days from your order date to contact us regarding a refund, exchange, or store credit.

Can I return a product if I’ve opened it?

For change-of-mind returns, the product must be unopened and unused. Allergy returns must be less than 20% used.

Do I need to pay return shipping?

Return shipping costs are not refunded unless otherwise agreed. Original shipping costs are deducted from refunds.

What if I received the wrong item?

What if my item arrived damaged?

How will I receive my refund?

Refunds are issued to your original payment method unless otherwise arranged.